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March 2020 Educ. Program - Channeling Conflict to Create Highly Functional Teams
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Join DC SHRM on March 12 and learn to recognize when to escalate, when to mitigate, and when to ignore conflict.

When: Thursday, March 12, 2020
11:00 AM - 1:30 PM
Where: Partnership for Public Service
1100 New York Avenue NW
Suite 200 East - Conference Room 2AB
Washington, District of Columbia  20005
United States
Contact: DC SHRM

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Channeling Conflict to Create Highly Functional Teams

Presented by Karen Snyder
Founder and Principal, Concordia Consulting, LLC

Thursday, March 12, 2020
11:00 AM - 1:30 PM

RECERTIFICATION CREDIT - This program is approved for 1.5 hours of SHRM and HRCI recertification credit.


As HR leaders it’s our job to hear about employees’ workplace drama and conflict. Our colleagues come into our offices whirling and swirling, expecting us to solve their people problems. Sometimes, even worse, our colleagues don’t tell us what is brewing and serious problems can erupt. As business partners, it’s our job to know when to escalate, when to mitigate, and when to ignore conflict. What are the situations that arise that need greater policies, procedures and perhaps even formal investigation?  What situations arise that call for an experienced professional to create calm?  And do you know when to simply ignore the situation?


After attending this session, participants should be able:

  • Recognize that conflict can be an asset and is not always a liability.
  • Determine when to solve, escalate, and ignore conflict.
  • Help leaders in their organizations address employee issues by channeling conflict.
  • Model effective conflict resolution techniques and improve dynamics at work.



11:00 - 11:45 am  Lunch and Networking
11:45 am - 12:00 pm Welcome and Announcements
12:00 - 1:30 pm  Program
1:30 pm Closing



Karen Snyder headshot

Karen Snyder is a recognized speaker, thought leader, author and facilitator on corporate culture, building teams that thrive, and attracting and retaining the right talent at every level. She partners with C-Suite leaders and frontline managers to develop synergy within organizations. Karen helps leaders become change agents and develop their employees to be better problem solvers, communicators, and role models for one another. She has helped hundreds of organizations transform their businesses. Her enthusiasm, energy, and humor are contagious, and she brings her passion for people to every program.

Karen holds a master's degree in organizational development from Johns Hopkins University and an undergraduate degree in industrial psychology from the University of Virginia. She is among fewer than ten percent of professional speakers worldwide awarded the Certified Speaking Professional (CSP) designation. Karen is also one of a select few to be awarded the CSP along with the Certified Professional Facilitator (CPF) professional designation. She is also an Associate Certified Coach (ACC) through the International Coach Federation.

Karen is the author of two books:  Eating Worms – Practicing Leadership Every Day and Relationship Centered Consulting – The Magical Way to Grow Your Business. She has worked regularly with the pharmaceutical industry and non-profit organizations, as well as government agencies such as the U.S. Department of the Interior and NASA. Karen is a genuinely gifted communicator. She is full of inspirational insights and wisdom, and her delivery is always served with a splash of spunk.



$40 Members 
$75 Non-members

Refund Policy:  Refund requests must be made via email to  No refunds will be provided for this event after March 5.


 Thank you to our 2020 Annual Program Sponsors!

Kronos    Opportunity At Work